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<?php /** * freshdesk Integration / namespace BitCode\FI\Actions\Freshdesk; use BitCode\FI\Core\Util\HttpHelper; use WP_Error; /* * Provide functionality for Freshdesk integration / class FreshdeskController { /* * Process ajax request for generate_token * * @param object $requestsParams Params to authorize * @param mixed $tokenRequestParams * * @return JSON Freshdesk api response and status / public function checkAuthorizationAndFetchTickets($tokenRequestParams) { if ( empty($tokenRequestParams->app_domain) \|\| empty($tokenRequestParams->api_key) ) { wp_send_json_error( __( 'Requested parameter is empty', 'bit-integrations' ), 400 ); } $header = [ 'Authorization' => base64_encode("{$tokenRequestParams->api_key}"), 'Content-Type' => 'application/json' ]; $apiEndpoint = $tokenRequestParams->app_domain . '/api/v2/tickets'; $apiResponse = HttpHelper::get($apiEndpoint, null, $header); if (is_wp_error($apiResponse) \|\| HttpHelper::$responseCode !== 200) { wp_send_json_error( empty($apiResponse->error) ? 'Unknown' : $apiResponse->error, 400 ); } wp_send_json_success($apiResponse, 200); } /* * Process ajax request for Fetch Ticket fields * * @param object $requestsParams Params to authorize * @param mixed $tokenRequestParams * * @return JSON Freshdesk api response and status / public function getAllTicketFields($tokenRequestParams) { if ( empty($tokenRequestParams->app_domain) \|\| empty($tokenRequestParams->api_key) ) { wp_send_json_error( __( 'Requested parameter is empty', 'bit-integrations' ), 400 ); } $header = [ 'Authorization' => base64_encode("{$tokenRequestParams->api_key}"), 'Content-Type' => 'application/json' ]; $apiEndpoint = $tokenRequestParams->app_domain . '/api/v2/ticket_fields'; $apiResponse = HttpHelper::get($apiEndpoint, null, $header); $excludingFields = ['company', 'requester', 'ticket_type', 'source', 'status', 'priority', 'group', 'agent', 'product']; if (is_wp_error($apiResponse) \|\| empty($apiResponse[0]->id)) { wp_send_json_error( empty($apiResponse->error) ? 'Unknown' : $apiResponse->error, 400 ); } $responseData = [ 'ticketFields' => [(object) ['key' => 'email', 'label' => 'Email', 'required' => true]] ]; foreach ($apiResponse as $value) { if (!\in_array($value->name, $excludingFields)) { $responseData['ticketFields'][] = (object) ['key' => $value->name, 'label' => $value->label, 'required' => $value->required_for_agents]; } if ($value->name == 'ticket_type') { $responseData['ticketType'] = $value->choices; } if ($value->name == 'source') { $responseData['sources'] = $value->choices; } if ($value->name == 'group') { $responseData['groups'] = $value->choices; } if ($value->name == 'agent') { $responseData['agents'] = $value->choices; } if ($value->name == 'product') { $responseData['products'] = $value->choices; } } wp_send_json_success($responseData, 200); } /* * Process ajax request for Fetch Contact fields * * @param object $requestsParams Params to authorize * @param mixed $tokenRequestParams * * @return JSON Freshdesk api response and status / public function getAllContactFields($tokenRequestParams) { if ( empty($tokenRequestParams->app_domain) \|\| empty($tokenRequestParams->api_key) ) { wp_send_json_error( __( 'Requested parameter is empty', 'bit-integrations' ), 400 ); } $header = [ 'Authorization' => base64_encode("{$tokenRequestParams->api_key}"), 'Content-Type' => 'application/json' ]; $apiEndpoint = $tokenRequestParams->app_domain . '/api/v2/contact_fields'; $apiResponse = HttpHelper::get($apiEndpoint, null, $header); $excludingFields = ['time_zone', 'language', 'unique_external_id']; if (is_wp_error($apiResponse) \|\| empty($apiResponse[0]->id)) { wp_send_json_error( empty($apiResponse->error) ? 'Unknown' : $apiResponse->error, 400 ); } $responseData = []; foreach ($apiResponse as $value) { if (!\in_array($value->name, $excludingFields)) { $responseData[] = (object) [ 'key' => $value->default ? $value->name : "btcbi_cf_{$value->name}", 'label' => $value->label, 'required' => $value->name == 'email' \|\| $value->name == 'name' ? true : $value->required_for_agents ]; } } wp_send_json_success($responseData, 200); } /* * Process ajax request for refresh telegram get Updates * * @param object $requestsParams Params to get update * @param mixed $integrationData * @param mixed $fieldValues * * @return JSON Freshdesk get Updates data */ public function execute($integrationData, $fieldValues) { $integrationDetails = $integrationData->flow_details; $integrationId = $integrationData->id; $api_key = $integrationDetails->api_key; $status = (int) $integrationDetails->status; $priority = (int) $integrationDetails->priority; $fieldMap = $integrationDetails->field_map; $fieldMapContact = $integrationDetails->field_map_contact; if ( empty($api_key) \|\| empty($integrationDetails) \|\| empty($status) \|\| empty($priority) \|\| empty($fieldMap) ) { return new WP_Error('REQ_FIELD_EMPTY', wp_sprintf(__('module, fields are required for %s api', 'bit-integrations'), 'Freshdesk')); } $app_base_domamin = $integrationDetails->app_domain; $apiEndpoint = $integrationDetails->app_domain . '/api/v2/tickets'; $recordApiHelper = new RecordApiHelper($api_key, $integrationId); $freshdeskApiResponse = $recordApiHelper->execute( $apiEndpoint, $fieldValues, $fieldMap, $fieldMapContact, $integrationDetails, $app_base_domamin ); if (is_wp_error($freshdeskApiResponse)) { return $freshdeskApiResponse; } return $freshdeskApiResponse; } }

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